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RETURN AND EXCHANGE POLICY
NEED TO RETURN YOUR ITEMS? WHEN IT MAKES SENSE TO DO SO, KINDLY USE THE ORIGINAL SHIPPING BOX AND PACKING MATERIAL. USE YOUR OWN TRACKABLE AND INSURED SHIPPING METHOD FOR THE FULL VALUE AND SEND TO:
TRACY PORTER INTERACTIVE
ATTN: RETURNS
170 LARSEN DRIVE
FOND DU LAC
,
WI
54937
ORDER #_______
INDICATE ON YOUR RETURN FORM WHICH ITEM(S) YOU ARE RETURNING AND WHETHER YOU WOULD LIKE TO MAKE AN EXCHANGE, RECEIVE A CREDIT TO PUT TOWARD YOUR NEXT TRACY PORTER PURCHASE, OR RECEIVE A REFUND.
WE TRY OUR BEST TO PROCESS ALL RETURNS WITHIN 7-10 DAYS OF RECEIPT. PLEASE NOTE YOU WILL BE NOTIFIED VIA E-MAIL WHEN YOUR RETURN HAS BEEN COMPLETED!
TRACY PORTER INTERACTIVE IS NOT RESPONSIBLE FOR RETURNS NOT RECEIVED OR NOT INSURED.
RETURN POLICY:
RETURNS MUST BE MADE WITHIN 60 DAYS OF RECEIPT, LESS SHIPPING AND GIFT
WRAPPING.
*
CLEARANCE/SALE RETURNS: ALL PURCHASES OF SALE/CLEARANCE ITEMS ARE FINAL. RETURNS WILL NOT BE ACCEPTED.
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RESTOCKING FEE:
A
15% RESTOCKING FEE WILL BE APPLIED TO RETURNS OF SELECT ITEMS
INCLUDING, BUT NOT LIMITED TO, LARGE FURNITURE AND LIGHTING. ALL ITEMS
WHICH QUALIFY FOR A RESTOCKING FEE WILL BE NOTED AS SUCH IN THEIR
PRODUCT DESCRIPTION.
RETURNING A GIFT? PLEASE INDICATE ON YOUR RETURN FORM WHETHER YOU WOULD LIKE TO RECEIVE A CREDIT, MAKE AN EXCHANGE, OR IF YOU WOULD LIKE US TO REFUND THE GIFT GIVER.
RECEIVED DAMAGED MERCHANDISE? PLEASE CONTACT OUR CUSTOMER CARE CENTER AT 1.866.388.7229 (M-F 9AM-5PM CST). A CARE SPECIALIST WILL BE HAPPY TO ARRANGE A RETURN OR AN EXCHANGE FOR YOU.
NEED ADDITIONAL HELP? PLEASE CALL OUR TOLL FREE NUMBER 1.866.388.7229 (M-F 9am-5pm CST) OR EMAIL
US AT SERVICE@TRACYPORTER.COM
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